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Important Links:
The Clearing, Inc.
1250 Connecticut Avenue, N.W. Suite 625
Washington, D.C. 20036
info@theclearing.com
202.558.6499
© The Clearing 2024
3 Courses
According to a recent study, employees consider more than 50% of weekly meetings a waste of time; this translates into an unthinkable number of wasted hours and resources each month. Participants learn practical approaches to facilitate powerful meetings focused on achieving desired outcomes. From identifying the meeting type to ensuring the right people attend to gaining insights on how to address difficult conversations and conflicts as they arise, you will discover methods to help you thoughtfully design and execute impactful meetings.
No matter the industry or sector, written communication is an integral way we affect and influence an audience. Participants will learn and practice the essential principles of business writing including how to write persuasively using the “Writing Trifecta” of utility, clarity, and brevity. You will review grammar and punctuation rules as well as common mistakes to avoid. Finally, you will discover best practices of quality assurance with hands-on learning and resources to strengthen your writing.
How do seasoned leaders approach their daily to-do list and still have time to impact positive change? Building Core Customer Service Skills explores the primary and distinctive mindsets and methods that set apart change agents from the average employee. Participants will identify the fewest and most important actions and behaviors that will produce the highest value for your organizations. Participants will learn new tools and techniques centered on key customer service skill sets, including active listening, pattern identification, and root cause analysis.
Important Links:
The Clearing, Inc.
1250 Connecticut Avenue, N.W. Suite 625
Washington, D.C. 20036
info@theclearing.com
202.558.6499