Strengthen Your Organization's Leadership Capacity Today
Our custom training sessions provide participants the opportunity to reflect on and apply their learning to current situations, strengthening their ability to manage complexity and competing priorities, guiding teams towards success, shifting high performers toward leadership roles, and more.
Training Pathways
Select trainings are grouped into recommended pathways designed to optimize learning around a central focus area, including:
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Training Pathways
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Building Core Customer Service Skills
How do seasoned leaders approach daily to-do lists and still have time to impact positive change? Building Core Customer Service Skills explores the primary and distinctive mindsets and methods that set change agents apart from the average employee. Participants will identify the fewest and most important actions and behaviors to produce the highest value for your organizations. Participants will learn new tools and techniques centered on key customer service skill sets, including active listening, pattern identification, and root cause analysis. Show more ›Designing and Leading Outcome-Driven Meetings
According to a recent study, employees consider more than 50% of weekly meetings a waste of time; this translates into an unthinkable amount of wasted hours and resources each month. Participants learn practical approaches to facilitate powerful meetings focused on achieving desired outcomes. From identifying the meeting type to ensuring the right people attend to gaining insights on how to address difficult conversations and conflicts as they arise, you will discover methods to help you thoughtfully design and execute impactful meetings. Show more ›Practicing the Art of Business Writing
No matter the industry or sector, written communication is an integral way we affect and influence an audience. Participants will learn and practice the essential principles of business writing including how to write persuasively using the “Writing Trifecta” of utility, clarity, and brevity. You will review grammar and punctuation rules as well as common mistakes to avoid. Finally, you will discover best practices of quality assurance with hands-on learning and resources to strengthen your writing. Show more ›
Training Pathways
Select trainings are grouped into recommended pathways designed to optimize learning around a central focus area, including:
Great webinar techniques and most importantly, the material
was interesting, compelling, and useful. Really appreciate it.
The training was really wonderful. It was clear and helpful.
I have tools now that will be able to make my team stronger.
Wow. Terrific material. Incredibly practical. There were useful
and helpful guidelines up front and good pacing throughout.
A very informative session with practices I can directly apply in my work.
Use of technology was flawless. Allowed me to connect with
colleagues and the trainers helped to guide our conversations.
I can honestly say that I’ve had the most fun and learned a lot during
this training.
I appreciate your ability to pivot during this time and to provide
training that is both relevant and timely. This opportunity opened a lot of people’s eyes and minds as they realize what they have access to, even
being remote.
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Featured Courses
Cultivating Your Virtual Network
Gallup found that “People who have a "best friend at work" are seven times as likely to be engaged in their job” (Vital Friends, Tom Rath). We all know workplace relationships are key; and in a virtual setting, it can be difficult to figure out how to widen your circle. Participants will practice virtual networking. In addition to learning from and teaching your colleagues, we will share well-established tips and tricks for growing your professional network, as well as the benefits it provides. You will leave with a “Vital Friends” worksheet that helps you determine which of your colleagues play key roles in your professional network, so you can continue to strengthen those bonds. (45 min workshop) Show more ›
Building a Foundation for Leadership
3 Courses
Designing and Leading Outcome-Driven Meetings
According to a recent study, employees consider more than 50% of weekly meetings a waste of time; this translates into an unthinkable number of wasted hours and resources each month. Participants learn practical approaches to facilitate powerful meetings focused on achieving desired outcomes. From identifying the meeting type to ensuring the right people attend to gaining insights on how to address difficult conversations and conflicts as they arise, you will discover methods to help you thoughtfully design and execute impactful meetings.
Learning Objectives
- Leverage tools to manage time, energy, and dynamics in group settings
- Apply methods to help groups generate ideas and make hard decisions
- Use new tactics to navigate and manage conflict across groups
Practicing the Art of Business Writing
No matter the industry or sector, written communication is an integral way we affect and influence an audience. Participants will learn and practice the essential principles of business writing including how to write persuasively using the “Writing Trifecta” of utility, clarity, and brevity. You will review grammar and punctuation rules as well as common mistakes to avoid. Finally, you will discover best practices of quality assurance with hands-on learning and resources to strengthen your writing.
Learning Objectives
- Understand how to apply audience-specific context and content in communication
- Organize a variety of communication techniques for powerful writing, speaking, and presenting
Building Core Customer Service Skills
How do seasoned leaders approach their daily to-do list and still have time to impact positive change? Building Core Customer Service Skills explores the primary and distinctive mindsets and methods that set apart change agents from the average employee. Participants will identify the fewest and most important actions and behaviors that will produce the highest value for your organizations. Participants will learn new tools and techniques centered on key customer service skill sets, including active listening, pattern identification, and root cause analysis.
Learning Objectives
- Apply theoretical and practical models to assess and understand customer needs
- Leverage frameworks for setting and managing customer expectations effectively
- Promote tactics for continuous personal practice and improvement