Building Core Customer Service Skills
Building Core Customer Service Skills
How do seasoned leaders approach daily to-do lists and still have time to impact positive change? Building Core Customer Service Skills explores the primary and distinctive mindsets and methods that set change agents apart from the average employee. Participants will identify the fewest and most important actions and behaviors to produce the highest value for your organizations. Participants will learn new tools and techniques centered on key customer service skill sets, including active listening, pattern identification, and root cause analysis.
- Apply theoretical and practical models to assess and understand customer needs
- Leverage frameworks for setting and managing customer expectations effectively
- Promote tactics for continuous personal practice and improvement
